24 docs tagged with "troubleshooting"

Diagnose why a scheduled or triggered Broadcast never went out and get it delivered.

Interpret import errors and correct your file so subscribers load successfully.

Figure out why your test send never reached your inbox and confirm the Edition is ready to broadcast.

Identify why messages are bouncing and clean up your audience to protect future delivery.

Work through single sign-on errors so Authors and admins can access the platform.

Track down the sender, authentication, and content issues that push Broadcasts into the junk folder.

Resolve problems like images not showing, broken layouts, or styling that looks off.

Answers to the questions Authors and admins ask most about building, sending, audiences, deliverability, reporting, and account access.

Resolve broken, blocked, or missing images so your Edition displays correctly in the inbox.

Find out why click activity isn't recording in reports and restore accurate link tracking.

Understand the reporting and deliverability factors that suppress opens and how to improve them.

Fix merge fields that render empty or default text so each subscriber sees the right content.

Resolve common problems such as sign-in failures, missing permissions, and SSO or API key errors.

Diagnose common issues like failing authentication, mail landing in spam, and high bounce rates.

Resolve common problems with imports, missing subscribers, and unexpected segment results.

Diagnose and fix failed connections, expired credentials, and data that is not syncing.

Helps diagnose why a text did not send or arrive, covering opt-outs, quiet hours, and invalid numbers.

Diagnose missed, delayed, or failing webhook deliveries and retries.

Resolve common issues such as a drip not starting or subscribers not entering the flow.

Fixes for common issues such as a component not appearing for some recipients, showing its fallback, or not tracking responses.

Resolve common issues such as links not being counted, a domain not verifying, or missing UTM tags.

Explain why figures such as opens can look higher or lower than expected and how to interpret the data with confidence.

Resolve common sending problems such as a Broadcast that didn't go out, is stuck scheduled, or is blocked in approval.

Resolve common issues with sites, domains, sign-on, and content that isn't appearing.