19 docs tagged with "deliverability"

Register a From address and confirm ownership so Authors can send Broadcasts from it.

Manually suppress addresses or release ones that were suppressed in error.

Walk through the full domain-authentication process and see which DNS records you need to add.

Reference the categories of hard/soft bounces and complaint reasons and what each means.

See who marked mail as spam and how complaints are automatically actioned to protect your reputation.

Apply sending and content best practices that keep Broadcasts out of the spam folder.

Set display names, reply-to addresses, and defaults for the identities your Broadcasts are sent from.

View, search, and export the addresses that are automatically excluded from future Broadcasts.

Authenticate your domain, offer one-click unsubscribe, and keep spam complaints low so high-volume Broadcasts reach the inbox.

Monitor engagement and complaint signals and take action to keep your reputation strong.

Find bounced addresses for a Broadcast and understand why they failed.

Add a DMARC record to protect your domain from spoofing and control how failing mail is handled.

Add or update the SPF record that authorizes us to send on behalf of your domain.

Publish DKIM keys so your Broadcasts are cryptographically signed and trusted by mailbox providers.

Look up the exact DNS record values and hostnames used for domain authentication.

Reference every reason an address can be added to the suppression list.

Diagnose common issues like failing authentication, mail landing in spam, and high bounce rates.

Confirm that SPF, DKIM, and DMARC are correctly configured and showing as verified.

Ramp up sending volume gradually so a new domain builds a trusted reputation.