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Review your plan's features and entitlements

See which features and sending limits are included in your plan and how to request changes.

Your plan controls which capabilities are switched on for your account (for example email, SMS, interactive content, microsites, automation, and reporting) and the limits that apply to them (such as monthly send volume, subscriber count, and the number of Author seats). Reviewing your entitlements helps you confirm what's available before you plan a large Broadcast or roll out a new feature to your team.

Before you begin​

  • You need an administrator role. Standard Authors can build and send Editions but usually can't view account-level plan settings.
  • Know what you're checking for — a specific feature (like SMS or surveys), a sending limit, or a seat count.
  • Look for a plan or account area in the admin settings. (Confirm the exact steps in your account.)

Steps​

  1. Open the admin or account settings area from your account menu.
  2. Locate the plan, subscription, or entitlements section.
  3. Review the list of included features and note which are enabled or greyed out.
  4. Check the usage and limits — sending volume, subscriber allowance, and Author seats — against your current usage.
  5. To request a change, use the contact or upgrade option shown, or reach out to your account contact with the specific feature or higher limit you need.

Result​

You can see exactly which features are enabled and how much of each limit you've used, so you know what your team can do and when to request an upgrade before hitting a cap.

Canonical terms: Author, Edition, Folder (Project Folder), Broadcast. See the Glossary.